FAQ
Find answers to your most frequently asked questions.
FREQUENTLY ASKED QUESTIONS
Orders
How to place an order?
- Visit our website.
- Add the desired watches to your cart.
- Follow the secure payment steps to finalize your order.
What payment methods do you accept?
We accept credit card payments (Visa, MasterCard, American Express) as well as payments via PayPal.
What are the shipping costs and delivery times?
Delivery is free throughout France, so you can order with complete peace of mind.
It will take between 2 and 5 working days in total to receive your package from the time of your order.
Can I change my order after placing it?
Yes, you can cancel your order up to 2 hours after purchase.
What is your return policy?
You can return a product in its original condition within 14 days of receiving it. See our Return Policy page for details on return conditions, refunds, and exchanges.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also visit the "Track My Order" page to track the status of your order in real time.
FREQUENTLY ASKED QUESTIONS
Our Montaraa watches
Are Montaraa watches water resistant?
Yes, all our watches are daily waterproof . They are splash, rain, and hand-wash resistant, but are not designed for swimming or diving .
What is the difference between the Pulse, Nova, Astra and Vertex models?
Each model is distinguished by its unique design:
- Pulse & Nova: Modern Arabic dial.
- Astra: Classic round dial.
- Vertex: Square dial with a bold style.
Are the watches silent?
Yes, the quartz movement used in our watches is precise and silent , ideal for discreet everyday use.
Is the dial luminous at night?
Some of our models include luminous markers for reading the time in the dark . Details are specified on each product sheet.
What materials are used?
Our watches are made of premium stainless steel , with reliable quartz movement . The glass is reinforced for durability.
Are the watches guaranteed?
Yes, every Montaraa watch is covered by a 12-month warranty against any manufacturing defects.
Can I easily adjust the bracelet?
Absolutely. Our watches come with adjustable straps , and you can reduce or increase the size depending on your wrist circumference. Don't hesitate to contact a watchmaker to adjust the watch even more easily.
Where do your products come from?
Our models are designed to combine elegance and performance , in collaboration with workshops specializing in modern watchmaking.
Can I wear my Montaraa watch with a suit?
Absolutely. Our watches are designed to fit in with both formal and smart casual attire.
Do you have any other questions?
Our team is at your disposal, contact us on our "contact" page.
